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| Company Quality Assurance System 2008-06-29 |
Rishon Biochem Quality Assurance System plays an important role by assuring that the company can provide quality products and services expected by its customers Quality Assurance is a commitment to excellence by each Rishon Biochem employee. It's achieved through teamwork and a process of continuous improvement In this chart, you can learn our Quality Assurance System by clicking following items:
1. Goals Control of Nonconforming Product
2. Leadership Responsibility Handling, Package, Storage and Delivery
3. Quality Management Dept. Records & Database Management
4. Manufacturers Sourcing and Identification Supervision
5. Purchasing Corrective and Preventive Action
6. Inspection and Testing Training
Goals
Quality affects all segments of the company. It means providing our customers with products and services to meet their needs. Customer satisfaction is therefore a key element in our definition of quality. In improving the quality of our products and services, the Quality Assurance System is set so that the improvements achieved can always be measured. In this way, we are able to meet three of our key goals:
Increasing the efficiency of our operation processes and procedures
Minimizing the need for corrective actions
Ensuring the quality products and serviecs to our customers
Meeting these strategic goals is a key prerequisite in improving the quality and competitive position of our products and services in world markets.
Leadership Responsibility
The leadership of the company holds special responsibility for the continual improvement of the quality of our products and services.
It develops and promotes the quality awareness of the workforce..
It works with all parties involved to define quality objectives and ensure that these are met.
It creates the organizational and personnel framework for meeting the quality objectives.
It ensures that all employees receive the necessary training to enable them to meet the quality objectives set.
Quality Management Dept.
The organisational units of the company are supported by the Quality
Management Department in meeting the quality objectives.
The main functions of the Quality Management department are:
Defining company-wide quality strategies and objectives; issuing quality management regulations binding on all organisational units; conducting regular information sessions for the quality officers of all organisational units
Promoting quality management training for all employees; working in external committees and working groups
Quality management is the responsibility of the organisational units. They define quality policy and ensure the development and implementation of appropriate and effective quality systems to conform with
Manufacturers Sourcing and Identification
There are more than 500 factories involving in the production of plant extracts in China with different dimension and distinct quality level. Different factory has its characteristics and contrasting superiority in different product(s)
To gather the qualified factories and products resources China-wide together, Rishon Biochem made hard efforts on screening and identification among 500 factories and finally chose 105 of them into its Supplier Source Database (SSD), in which all of them are approved to be qualified suppliers for certain product(s) or services through the following sourcing and identification procedures :
Gathering the general and basic information of the factory.
Reviewing and checking the production facilities and workshop environment of the factory by our professionals, collecting all the data and records about COA, production, management, quality and cost control in the last 3 years. Take 10 random samples with COA for each product within the latest one year.
Sending the sample to our contracting Inspection Institution for testing and analyzing to get full data of product specifications.
Comparing and evaluating all the data collected from the factory and independent inspection institution.
Making a decision if the factory is a qualified supplier to our Supplier Source Database (SSD).
Purchasing
Rishon Biochem has established and maintained scientific and efficient purchasing procedures which ensure that services procedures and purchased goods are controlled to conform to the specified requirement.
Because purchased goods and services directly affect the quality of Rishon Biochem's products and services, according to the company's purchase plan, all our purchases are published only to the appropriate suppliers in our Supplier Source Database (SSD) to ensure the best quality and the most competitive price. Efforts are specially made to establish a close working relationship and feedback system with suppliers to assure the highest value in terms of quality.
Inspection and Testing
To ensure the quality products and services to our customers, we are in cooperation with three prestigious universities and research institutions and established the contracting-inspection agreement. All products and/or services provided by our suppliers are strictly verified or inspected by our contracting-inspection institutions nominated. The comparative analysis will be made between the manufacturer's COA and our contracting inspection institution's COA to verify conformance to our specified requirements. All the records and data will be maintained in our database in accordance with Record & Database Management. The records and data is the most important element and foundation of our sustaining update of our Supplier Source Database.
Control of Nonconforming Product
Documented procedures are established for the identification, segregation, tracking, evaluation and disposition of nonconforming product to prevent its unintended shipment.
Handling, Package, Storage and Delivery
Documented procedures are established and maintained for handling, storage, packaging, preservation and delivery of materials.
Rishon Biochem's products are stored and distributed in such a way that the following product requirements are met:
Quality conforms with requirements and inspection status is clearly indicated.
Product grades are clearly and correctly marked.
Product is stored, handled and delivered in a manner that meets customers' requirements.
Product is stored, handled and delivered in a manner that prevents damage or deterioration.
Product is loaded and delivered in an inspected and safe vehicle.
All Rishon Biochem's product packaging is designed to: Protect personnel who come in contact with the package.
Maintain the integrity and quality of the product.
Ensure product identification and easy traceability.
Meet or exceed regulatory, environmental and/or customers' requirements
Rishon Biochem packaging requirements apply to all products that are handled or stored within its facilities and contract locations.
Records & Database Management
Records & Database Management System are established, maintained and controlled to demonstrate effective operation of the total management system and conformance to requirements.
The Departments that generate quality records are responsible for ensuring their appropriate storage and retrieval. Record management personnel are responsible for periodic auditing to ensure compliance with Records Retention Guidelines.
Supervision
Each organization conducts periodic supervision to verify that work activities are consistent with defined management systems, and to ensure that management systems remain effective for achieving objectives and targets.
Periodic quality audits are conducted to:
Ensure all procedures and operations are complying with Rishon Biochem's internal quality standards and external regulatory requirements.
Determine the effectiveness of company's Quality Assurance System.
Ensure that Rishon Biochem's products and services meet customers' requirements.
Identify opportunities for continuous improvement
Corrective and Preventive Action
Corrective and preventive action documented procedures are maintained and implemented for all identified incidents, unplanned events and non-conformances associated with this quality management system.
Product and/or service problems are documented to permit:
Analysis of the cause(s) of unacceptable product or service.
Determination of the action needed to prevent recurrence, and follow through.
Documentation of corrective action taken and resulting changes to system procedures.
Validation of the effectiveness of corrective and preventive actions.
Timely communication back to the customers.
Training
Training supports the company's overall strategy to be a learning and continuously improving organization. Required training is provided and documented to assure competence of all employees.
To ensure that all people have common basic skills and adequate training to be able to perform their designated tasks, each Rishon Biochem's business identifies the training programs necessary to perform the work tasks, reviews training effectiveness and maintains training records of the learning acquired. Training courses that teach basic quality skills, concepts and terms are available for Rishon Biochem people in all function. These courses are incorporated into the individual development plans as appropriate.
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